FAQ

Search here for our frequently asked questions

Click here to see our brewing instruction page

Only Camellia sinensis-based drinks are true teas, varieties like green, black, white, oolong, and pu-erh. These contain caffeine. A tisane is made from herbs, flowers, fruits, roots, or spices and is typically caffeine-free.

Black tea: Black tea undergoes full oxidation, resulting in a lower caffeine content compared to white and green tea.

White tea: White tea is minimally processed, retaining the highest caffeine content among teas.

Green tea: Green tea is steamed or pan-fried, preserving a significant amount of caffeine.

Oolong tea: Oolong tea falls in the middle ground, with a moderate caffeine content, varying depending on the specific type and processing method.

Tisanes / Herbal teas: Herbal teas, like chamomile or peppermint, are not derived from the Camellia sinensis plant and are naturally caffeine-free.

Please see our Brewing Guide

Dispose of Teabags and Say Goodbye to Microplastics.

  • Tea bags are a large source of microplastics.
  • We recommend tea balls or reusable muslin bags.

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Shipping

  • Most orders ship within 3 days of purchase.
  • Visit My Account for current and past order status.
  • Please review our shipping policy for full details.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Please note: When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Returns

We strive for your complete satisfaction with every Witches Brew product. Should any issue arise, please contact us immediately so we can work to resolve it to your satisfaction.

Please note that due to the hand-packed, small-batch nature of our food products, we are generally unable to accept returns. For further information, please see our Refund Policy.